SHIPPING PROCESS

Once your order has been placed, we will contact you to confirm a delivery date.

We will despatch your goods via our nominated courier as soon as possible but delivery times do vary and you are welcome to telephone us first to obtain an estimated delivery time prior to confirming your order.

Upon receipt of your order, you must check and sign for your goods. By signing for your goods you are accepting them and confirming the goods have arrived in good condition, without damage.

DELIVERY

UK deliveries of the products shown on our website are carried out by independent companies/carriers. Therefore, although we can offer a guidance and communication to these supplier/carriers, specific days and times are outside of our control and delays, although rare, are sometimes unavoidable.

Please note that your order may be delayed if the item is not in stock, but we will advise you should this be the case.

Goods will be sent to the address given by you in your order.  In the event of a failed delivery due to the customer supplying incorrect delivery information or being unavailable to receive the delivery, any failed delivery charges incurred by us will be passed onto the customer.

Our delivery charges vary depending on which product is ordered and generally delivery prices quoted are for UK Mainland only and some areas incur a delivery surcharge. These may/may not include the Channel Islands, Northern Ireland, Isle of Mann, Scilly Isles, Isle of Wight, Scottish Highlands & Islands. All information is detailed on each product description or category description.

The Republic of Ireland – We do offer a delivery service to The Republic of Ireland for most products. However, a delivery surcharge will be made for each order delivered and the value of this surcharge will vary depending upon the order in question.

All Other Overseas Countries – We will always attempt to accommodate any customer requirement. For all countries outside of the UK and Ireland, please contact us.

If you are unsure, you can contact us either via telephone 01306 272002 or e-mail at info@buttercupfarm.co.uk and we will confirm the delivery price before you order.